At Cubwear our ultimate goal is to provide something that you will absolutely love and the quality will stand the test of time. We do however understand that sometimes the sizing or style may not be right for your little ones and you need to return it for a refund or something else.
Personalise Items:
We are unable to accept returns on personalised items, unless there is an error with the print finish.
Please contact CUSTOMER SERVICE stating the below information to start the process.
- Customer order number
- Reason for return
- Contact telephone number
- If faulty, a clear photo showing the error.
Our returns policy applies to items purchased under 30 days. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
- Items must be returned within 30 days of purchase
- All tags and labels must still be inside the items.
- Items must be unworn and unwashed.
Returning damaged or faulty products
If your item arrives damaged or faulty, then you must inform us within 48 hours of receipt. Please contact customer service using the above-mentioned details. If your item is damaged or faulty then we will simply send out a replacement.
Refunds (If applicable)
Once your item has safely been received, we shall then inspect the item. You will be notified via email in regard to the progression of this and whether or not the refund has been approved.
If your refund is approved, please allow up to 5 working days for the payment to be fully refunded back to you.
Exchanges (If applicable)
We shall only exchange an item if 1) it is damaged, or 2) the wrong size was ordered. We can only exchange the same item that was originally ordered.
Note: If you have ordered the wrong size, then we are unable to cover any return or re-shipping postage.If the product is proven to be faulty, then we shall cover the postage both ways.
Shipping your item back to us
Once you have contacted us regarding your return, then our customer service team shall be in touch to discuss the shipment along with the postage address.
