Family Christmas Pyjamas

We aim to dispatch all Signature Christmas Pyjama orders within 1 -2 working days. If you do require your pyjamas urgently then please upgrade to the express delivery option. 

All orders are personally picked, packed and dispatched with care from a member of our family. Every single order is dispatched from the United Kingdom and directly from us (Cubwear)

Delivery UK
Spend over £100 and receive standard FREE delivery

Standard Delivery (2-4 days) £2.99
Royal Mail Guaranteed Next Day £9.99
UPS 1-2 Days = £9.95

PLEASE NOTE: Bank holidays and Sundays are not classed as "next day" delivery days.
During the holidays, shipping times may be slightly delayed.

Delivery Europe
Standard Delivery £14.95 (some countries may be slightly higher)

Rest of the world
Standard Delivery £14.95 (some countries may be slightly higher)

PLEASE NOTE: Some orders may be subject to additional taxes and slight delays, due to customs.

Pyjamas are made from a soft breathable fabric which has been made from a 190 gsm 95% cotton / 5% elastane

These pyjamas feature in our exclusive signature collection. This means they are copyright protected to Cubwear and feature our enhanced soft 190 gsm cotton fabrics. No other company in the world offers this product featuring this quality. By purchasing these pyjamas you are helping a small family-run business based in the United Kingdom.

Safety

• Only ships to the United Kingdom and Northan Ireland.
• All items comply with UK Laws on pyjamas and loungewear.
• These pyjamas are Class B of BS EN 14878: 2007 compliant which is the European Standard requirement for the burning behaviour of children’s nightwear and nightwear fabrics
• All sleepwear is manufactured in line with CPSIA and CPSC regulations.
• Items are tapered and fire regulated. Flame-resistant sleepwear, features an appropriate fire safely label.
• Not loose fitting.
• OEKO-TEX certified products.

At Cubwear our ultimate goal is to provide something that you will absolutely love and the quality will stand the test of time. We do however understand that sometimes the sizing or style may not be right for your little ones and you need to return it for a refund or something else.

Please contact CUSTOMER SERVICE stating the below information to start the process.

• Customer order number
• Reason for return
• Contact telephone number
• If faulty, a clear photo showing the error.

Our returns policy applies to items purchased under 30 days. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:

• Items must be returned within 30 days of purchase
• All tags and labels must still be inside the items.
• Items must be unworn and unwashed.

Returning damaged or faulty products
If your item arrives damaged or faulty, then you must inform us within 48 hours of receipt. Please contact customer service using the above-mentioned details. If your item is damaged or faulty then we will simply send out a replacement.
 

Refunds (If applicable)
Once your item has safely been received, we shall then inspect the item. You will be notified via email in regard to the progression of this and whether or not the refund has been approved.

If your refund is approved, please allow up to 5 working days for the payment to be fully refunded back to you.

Exchanges (If applicable)
We shall only exchange an item if 1) it is damaged, or 2) the wrong size was ordered. We can only exchange the same item that was originally ordered.

Note: If you have ordered the wrong size, then we are unable to cover any return or re-shipping postage.If the product is proven to be faulty, then we shall cover the postage both ways.

Shipping your item back to us​
Once you have contacted us regarding your return, then our customer service team shall be in touch to discuss the shipment along with the postage address.